Terms of Service

1. Eligibility

You must be at least 18 years old to use Evoq Health. The platform is intended for enrolled patients participating in a clinician-supervised care program.

2. Service description

Evoq Health provides clinician-guided health optimization tools including protocol planning, AI support, wearable and lab integrations, and care-related messaging.

Evoq is not emergency medical care. If you think you are experiencing a medical emergency, call 911 or local emergency services immediately.

3. Accounts and user responsibilities

You are responsible for safeguarding your account credentials and for activity performed through your account. You agree to provide accurate profile and health information.

4. Healthcare-related disclaimer

Evoq supports, but does not replace, direct professional medical judgment. Recommendations should be interpreted in the context of your licensed clinician's guidance.

5. SMS messaging terms

By providing your number and completing onboarding, you consent to receive care-related SMS messages from Evoq, including Eliza (Dr. ElizaMD) coaching messages and automated care notifications.

Current code paths include onboarding welcome SMS, Oura workout prompts, morning sleep summaries, HRV alerts, Fullscript lab and supplement notifications, and appointment scheduling or status updates. Message and data rates may apply.

6. Acceptable use

You agree not to misuse the platform, access systems without authorization, transmit harmful or fraudulent content, or interfere with service security and operations.

7. Intellectual property

Evoq platform content, software, branding, and materials are owned by NUMO or its licensors and protected by applicable intellectual property laws.

8. Third-party services

Evoq may integrate with services such as Oura, Calendly, Fullscript, Twilio, and OpenAI-enabled infrastructure. Use of those services may be subject to their own terms and policies.

9. Limitation of liability

To the extent permitted by law, NUMO is not liable for indirect, incidental, special, or consequential damages related to use of the platform.

10. Termination and service changes

We may suspend or terminate access for misuse, policy violations, or legal/compliance reasons. We may also update, modify, or discontinue parts of the service as needed.

11. Changes to these terms

We may revise these Terms periodically. Continued use of Evoq after updates means you accept the revised Terms.

12. Governing law and contact

These Terms are governed by applicable law in the relevant jurisdiction. Questions about these Terms can be sent to support@evoq.health.