Privacy Policy

1. Information we collect

We collect account information (name, email, phone, date of birth), care profile inputs, wearable data (including Oura), lab-related data, appointment data, and communication logs needed to deliver care.

We also collect technical usage data such as IP address, browser details, and device identifiers to operate and secure the platform.

2. How we use your information

We use data to provide your care protocol, coordinate care-team communication, deliver health notifications, monitor protocol adherence, and improve platform reliability and safety.

We also process data to meet legal and regulatory requirements.

3. SMS messaging consent and notifications

If you provide a mobile number, Evoq may send care-related SMS messages that support your use of the platform and care workflow.

Based on current system behavior, these messages can include onboarding welcome messages, Oura workout prompts, morning sleep summaries, HRV recovery alerts, Fullscript lab and supplement notifications, and appointment scheduling or status updates.

Message timing and volume depend on your activity, clinician actions, and enabled integrations. Message and data rates may apply.

4. How we share your information

We do not sell personal or health data. We share information only with your authorized care team and approved service providers required to deliver Evoq services.

Service providers may include Twilio (messaging), Calendly (appointments), Fullscript (lab/supplement workflows), Oura (wearable data), and OpenAI-enabled AI infrastructure.

5. Data security and protection

Evoq applies HIPAA-aligned safeguards including access controls and encryption for data in transit and at rest.

If you believe your account is compromised, contact support@evoq.health immediately.

6. Data retention

We retain data while your account is active and for legally required periods. You may request deletion where applicable by contacting support.

7. Your privacy rights

Depending on your jurisdiction, you may request access, correction, deletion, or restriction of your personal data by contacting support.

8. Children

Evoq Health is intended for adults 18 years or older. We do not knowingly collect data from children.

9. Changes to this policy

We may update this policy from time to time. Material updates will be communicated within the platform or through direct notifications.

10. Contact and support

Questions about this policy can be sent to:

Evoq Health by NUMO
Email: support@evoq.health